Returns & Refund Policy

Returns & Refund Policy

We at Mummy Undies take our commitment to hygiene, health, and safety seriously.

As our products are classified as sanitary items, we have a firm "No Return Policy" in place.

This means that any returned sanitary products, even if claimed to be unused, unworn, and unwashed, cannot be resold.

Our priority is to uphold stringent standards to safeguard the well-being of both our valued customers and dedicated warehouse staff.

By adhering to this policy, we aim not only to contribute to the well-being of the planet but also to prioritize your health and satisfaction.

Faulty Products

Our return policy exclusively covers faulty products. In such cases, we kindly request that you send us photographs depicting the issue with the items received within 15 days of delivery to minimize any inconvenience on your part.

Once we have reviewed the matter, we will take appropriate action, which may involve sending you a replacement or offering a refund or store credit equivalent to the value of the faulty product/s.

Your satisfaction is our utmost priority, and we aim to swiftly resolve any concerns regarding defective items.

Mummy Undies upholds strict hygiene standards and complies with the Australian Government Department of Health Therapeutic Goods Administration standards.